eLEND Solutions Blog
Blog
3 Sales Hand-Offs That Kill Momentum (and How to Fix Them)
You didn’t lose that deal because of price. Or inventory. You lost it somewhere between departments. During a pause, a wait, or a sales handoff, the customer was left wondering what had just happened. Momentum is everything in the sales process. And mos...
Blog
Stop Losing Deals to Your Own Website: How to Fix Broken Credit and Trade-In Flows
You’re not just losing deals to competitors. In many cases, you could be losing them to your own website. If your credit or trade-in flow is disconnected, confusing, or invisible to your team, buyers are slipping through before anyone at the store has a...
Blog
How Soft Credit Pulls Are Saving F&I From Pre-Approval Chaos
The lead comes in through your website’s credit app. “Get Pre-Approved” is what the button says. The customer clicks it, fills out the form, and thinks they’re ready to buy. Your BDC rep sets the appointment, believing the buyer is good to go. The...
Blog
5 Credit KPIs Every Dealership Should Be Tracking – But Probably Isn’t
You’d think tracking how your credit tools are performing would be simple. But it rarely is. Most dealership websites today offer more than one way for customers to apply for credit, sometimes several. You might have a DealerTrack, RouteOne or OEM-manda...
Blog
The Real Cost of Disconnected Sales
You don’t need a customer complaint to know when something’s off. A salesperson waiting on the desk. A desk manager bouncing between multiple screens and multiple systems just to find one missing detail. F&I reworking a deal that was already struc...
Blog
How Dealerships Can Win Over the Next Generation of Car Buyers
They’re browsing your site while waiting in line at Starbucks, comparing Google reviews while half-watching Netflix. They’re not searching for dealership content, but if a ‘What To Expect’ video or a real buyer experience shows up in their...