Archive for February 2025

If you’ve been in this business for a while, you’ve seen firsthand how the buying process has changed. Gone are the days when dealerships controlled every step of the transaction. Today’s customers arrive more informed than ever, expecting speed, accuracy, and transparency. The challenge? While customer expectations have evolved, many dealership workflows and tools have…

The automotive customer journey has gone through significant changes in recent years. Customers expect the convenience of online shopping, the personalized showroom experience, and the transparency of modern e-commerce—all rolled into one. For dealerships, achieving this can be quite challenging, especially with systems and processes that don’t always work together. These disconnects don’t just frustrate…