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3 Sales Hand-Offs That Kill Momentum (and How to Fix Them)
You didn’t lose that deal because of price. Or inventory. You lost it somewhere between departments. During a pause, a wait, or a sales handoff, the customer was left wondering what had just happened. Momentum is everything in the sales process. And mos...
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Stop Losing Deals to Your Own Website: How to Fix Broken Credit and Trade-In Flows
You’re not just losing deals to competitors. In many cases, you could be losing them to your own website. If your credit or trade-in flow is disconnected, confusing, or invisible to your team, buyers are slipping through before anyone at the store has a...
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How Dealerships Can Win Over the Next Generation of Car Buyers
They’re browsing your site while waiting in line at Starbucks, comparing Google reviews while half-watching Netflix. They’re not searching for dealership content, but if a ‘What To Expect’ video or a real buyer experience shows up in their...
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Case Study
A 60 Second Process Change Decreases Transaction Times by Over 60 Minutes
A 60 Second Process Change Decreases Transaction Times by Over 60 MinutesExcerpt: When it comes to buying (and selling) a car, both consumers and dealers want to save time. According to a Cox Automotive study, less than 1% of consumers like the sales process…...
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A Wake-up Call on ID Fraud Leads to More Sales
A Wake-up Call on ID Fraud Leads to More SalesExcerpt: When it comes to buying (and selling) a car, both consumers and dealers want to save time. According to a Cox Automotive study, less than 1% of consumers like the sales process…...
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eLEND 2023 Transparency Report
eLEND 2023 Transparency Report98% of dealers report a balancing act between customers' expectations of transparency and the dealership’s financial success. In this July/August 2023 survey of auto dealerships, eLEND Solutions investigates auto dealer perceptions of how they, consume...
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