Blog
How Soft Credit Pulls Are Saving F&I From Pre-Approval Chaos
The lead comes in through your website’s credit app. “Get Pre-Approved” is what the button says. The customer clicks it, fills out the form, and thinks they’re ready to buy. Your BDC rep sets the appointment, believing the buyer is good to go. The Sales team picks it up with confidence. But by the time…
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Blog
5 Credit KPIs Every Dealership Should Be Tracking – But Probably Isn’t
You’d think tracking how your credit tools are performing would be simple. But it rarely is. Most dealership websites today offer more than one way for customers to apply for credit, sometimes several. You might have a DealerTrack, RouteOne or OEM-mandated captive finance link on your finance page, a digital retailing platform with an embedded…
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Blog
The Real Cost of Disconnected Sales
You don’t need a customer complaint to know when something’s off. A salesperson waiting on the desk. A desk manager bouncing between multiple screens and multiple systems just to find one missing detail. F&I reworking a deal that was already structured. That’s not a tech failure. It’s a disconnected sales process, and it’s costing you…
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Blog
3 Sales Hand-Offs That Kill Momentum (and How to Fix Them)
You didn’t lose that deal because of price. Or inventory. You lost it somewhere between departments. During a pause, a wait, or a sales handoff, the customer was left wondering what had just happened. Momentum is everything in the sales process. And mos...
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Blog
Stop Losing Deals to Your Own Website: How to Fix Broken Credit and Trade-In Flows
You’re not just losing deals to competitors. In many cases, you could be losing them to your own website. If your credit or trade-in flow is disconnected, confusing, or invisible to your team, buyers are slipping through before anyone at the store has a...
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Blog
How Dealerships Can Win Over the Next Generation of Car Buyers
They’re browsing your site while waiting in line at Starbucks, comparing Google reviews while half-watching Netflix. They’re not searching for dealership content, but if a ‘What To Expect’ video or a real buyer experience shows up in their...
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Case Studies, Guides & More
Case Study
A 60 Second Process Change Decreases Transaction Times by Over 60 Minutes
A 60 Second Process Change Decreases Transaction Times by Over 60 MinutesExcerpt: When it comes to buying (and selling) a car, both consumers and dealers want to save time. According to a Cox Automotive study, less than 1% of consumers like the sales process…...
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Case Study
A Wake-up Call on ID Fraud Leads to More Sales
A Wake-up Call on ID Fraud Leads to More SalesExcerpt: When it comes to buying (and selling) a car, both consumers and dealers want to save time. According to a Cox Automotive study, less than 1% of consumers like the sales process…...
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Survey Report
eLEND 2023 Transparency Report
eLEND 2023 Transparency Report98% of dealers report a balancing act between customers' expectations of transparency and the dealership’s financial success. In this July/August 2023 survey of auto dealerships, eLEND Solutions investigates auto dealer perceptions of how they, consume...
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