Resources

The lead comes in through your website’s credit app. “Get Pre-Approved” is what the button says. The customer clicks it, fills out the form, and thinks they’re ready to buy. Your BDC rep sets the appointment, believing the buyer is good to go. The Sales team picks it up with confidence. But by the time…

You’d think tracking how your credit tools are performing would be simple. But it rarely is. Most dealership websites today offer more than one way for customers to apply for credit, sometimes several. You might have a DealerTrack, RouteOne or OEM-mandated captive finance link on your finance page, a digital retailing platform with an embedded…

You don’t need a customer complaint to know when something’s off. A salesperson waiting on the desk. A desk manager bouncing between multiple screens and multiple systems just to find one missing detail. F&I reworking a deal that was already structured. That’s not a tech failure. It’s a disconnected sales process, and it’s costing you…

Blog

The Moments That Kill CSI Scores and the Fixes That Matter

CSI is not just a “customer happiness score.” It’s a financial lever and operational report card that affects OEM bonuses, allocation leverage, reputation, and repeat business that keeps your store stable and controlled. Customers rarely tank CSI be...

Blog

6 AI Prompts Dealers Can Use to Follow Up Faster & Close More

AI for car dealerships is everywhere right now. It’s probably already running behind your inventory pricing tools, helping catch fraud, and powering your website chatbot. But that kind of AI does the work for you. Generative AI in automotive works d...

Blog

3 Sales Hand-Offs That Kill Momentum (and How to Fix Them)

You didn’t lose that deal because of price. Or inventory. You lost it somewhere between departments. During a pause, a wait, or a sales handoff, the customer was left wondering what had just happened. Momentum is everything in the sales process. And mos...

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Case Studies, Guides & More

Survey Report

The $4.7 Billion Dollar Opportunity

Dealers report they are losing sales because of mismatches between initial payment quotes and final lender terms, but if this gap is solved, the vast majority of dealers surveyed predict gross profits and F&I penetration would significantly increase....

Case Study

A 60 Second Process Change Decreases Transaction Times by Over 60 Minutes

Excerpt: When it comes to buying (and selling) a car, both consumers and dealers want to save time. According to a Cox Automotive study, less than 1% of consumers like the sales process…...

Case Study

A Wake-up Call on ID Fraud Leads to More Sales

Excerpt: When it comes to buying (and selling) a car, both consumers and dealers want to save time. According to a Cox Automotive study, less than 1% of consumers like the sales process…...