IDENTITY SOLUTIONS
Start-to-Finish Risk Free Selling
Fraud is happening every single day, in every single market, across every brand. Protect your dealership and your customers with the most advanced identity verification program in retail automotive.
The sophistication of identity fraud scams has increased dramatically, driving the need for advanced identity proofing solutions. Simply put, photocopying ID’s and manually verifying identities is too slow and too inaccurate to rely on.
The right technology reduces customers frictions and is usually both faster and much more accurate than even the best-optimized manual methods can be.
Some of Our Customers
We work with all dealership types, all OEM brands and many of the largest dealer groups.
Our Identity Solutions
The most effective fraud prevention strategy demands a layered, multi-factor combination of identity verification technologies.
1. ID Drive™
In just 6 seconds - powered by the same authentication technology used by the Department of Homeland Security - ID DriveTM performs 50+ forensic tests for robust authentication of any driver license or any other government issued ID from the U.S., Canada, and Mexico + 160 other countries.
2. ID Drive™ Mobile
Quickly scan and digitize the data from any U.S. driver license – anytime, anywhere with any smartphone. Checks for front-side and barcode data consistency, securely processes the scan results to your dashboard and exports the data into your CRM. DL data and image captures are stored on our ‘certified’ secure servers for 7 years.
3. IDentify
Sophisticated, multi-factor identity verification solution designed to detect synthetic and true name fraud red flags by verifying the customers PII (including address, phone, email, and the individuals unique ID combination of Name, DoB & SS#) and establish "proof of presence" in an interaction for start-to-finish risk free selling.
Dealer Advantages
(Benefits)
More Opportunities
Intelligent data capture and real-time CRM lead export takes seconds, ensures you capture and work so many more, often missed, in-store leads. Configurable to append lead record with vehicle of choice and assigned salesperson.
Accountability & Speed
Embedded technology automates several manual/paper-based steps in the sales process - streamlining workflows and reducing average transaction times by up to 60 minutes.
Layered Solution
Optional soft credit check pre-screen or pre-qualification feature quickly converts a DL scan into a consumer consented pre-qualification at any point in your sales process.
Enhanced Buying Experience
Frictionless ID verification and simplified workflows lead to a faster moving buying experience – creating new profit opportunities and improving CSI.
More Time, More Money
Digitized, purified information lowers the chances of incorrect paperwork and reduces contracting time. Happier customers and more time to sell translates to increases in product penetration and PVR.
Protects Your Dealership
Standardized, fully compliant & secure data capture/export + forensic authentications reduces compliance risks and identity fraud threats - protecting your customers and your reputation.
Two Fraud In-Progress Arrests in 1 Night
Like many challenges facing retail automotive, the problem of fraud will never go away.
Check out this story on KPRC-2 Houston discussing HPD’s crack down on fraud at car dealerships in the Houston area.
What Our Customers Are Saying
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“Switching to eLEND’s showroom credit solution has been a serious upgrade to our workflow. Eliminating paper credit apps and re-keying is saving us almost 15 minutes per deal, keeping things moving faster and reducing errors. The best part? It integrated seamlessly with our existing systems, and our team was up and running in no time. Huge time-saver! And John’s support is next level—any issues we have, I feel like he knows about it before we do!” -
“Getting the showroom credit product up and running at Caruso Mazda of Long Beach was quick and painless. It plugged right into our existing workflow with no disruption, and our team picked it up immediately. Since implementing it, we’ve seen higher closing ratios and a smoother deal process. It’s exactly the kind of efficiency every dealership needs.”
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“The credit tool makes it easy to accurately quote clients without generating a hard inquiry. Very easy to use for both the client and dealership staff. Support has been amazing. They are always available for new user training, periodically checks in on my team, and is always responsive to our requests.”
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“We’ve been an eLEND client for almost 20 years. The showroom app is secure, easy to use and accurate. I work with many vendors and the quick and responsive support we get from your entire team is unmatched. Frankly, we’d pay more for what you provide us. Highly recommend!”
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“Shaving time off every deal makes a real impact and that’s exactly what this product does. Our credit workflow is now fully digital, eliminating all the manual steps from our previous process It plugged into our existing systems with little to no disruption. Our customers like being able to complete steps on their own and get immediate credit decisions. And we’re closing deals faster than ever. It’s paid off big time for us!”
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“Managing credit apps used to slow us down, but eLEND’s Showroom Credit Product changed that. Paperless credit applications, remote doc uploads, and digital signatures keep deals moving without the usual holdups. The setup was quick, the dashboard keeps everything organized, and it works seamlessly with our process. Solid tool, great support—exactly what we needed.”
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“The showroom credit bundle has taken our process to the next level! What I appreciate most is how it’s improved the buyer’s experience—it’s faster, more convenient, and exactly what today’s customers expect. Plus, it’s fairly priced, which makes it a win-win for everyone involved. If you’re looking for a solution that saves time and works effortlessly, I highly recommend it. It’s been a fantastic addition to our operations.”
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“Since implementing eLEND’s digital retailing credit product, we’ve seen a steady increase in credit apps and finance leads at Ray Price Mazda. More buyers are completing credit apps online, making the process smoother and faster in-store. The added efficiency has improved closing rates, and the ROI was clear from the start. Well worth it!”
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“Overall, I highly recommend eLEND Solutions showroom credit solution. This platform adds immense value to our dealership, enabling us to close deals faster and provide a better user experience for our customers. We have always enjoyed using this platform, and it has truly made our operations more efficient.”