Pete MacInnis
Founder and CEO of eLEND Solutions™
Blog
The “I Thought I Was Approved” Problem? Fix the Language. Use Soft Pulls.
The lead comes in through your website’s credit app. “Get Pre-Approved” is what the button says. The customer clicks it, fills out the form, and thinks they’re ready to buy. Your BDC rep sets the appointment, believing the buyer is good to go. The...
Blog
5 Credit KPIs Every Dealership Should Be Tracking – But Probably Isn’t
You’d think tracking how your credit tools are performing would be simple. But it rarely is. Most dealership websites today offer more than one way for customers to apply for credit, sometimes several. You might have a DealerTrack, RouteOne or OEM-manda...
Blog
The Real Cost of Disconnected Sales
You don’t need a customer complaint to know when something’s off. A salesperson waiting on the desk. A desk manager bouncing between multiple screens and multiple systems just to find one missing detail. F&I reworking a deal that was already struc...
Blog
How Dealerships Can Win Over the Next Generation of Car Buyers
They’re browsing your site while waiting in line at Starbucks, comparing Google reviews while half-watching Netflix. They’re not searching for dealership content, but if a ‘What To Expect’ video or a real buyer experience shows up in their...
Blog
Adapting to Tariffs: Six Strategies for Car Dealerships to Protect Profits and Stay Competitive
Tariff disruption isn’t just coming. It’s already underway. Inventory is tightening. OEMs are accelerating shipments, delaying launches, and shifting production priorities to minimize exposure. Some brands are freezing prices or offering last-mi...
Blog
How to Leverage Customer Reviews to Build Trust & Drive Sales
Ever had a customer walk in already convinced they’re not going to like you? You can spot them a mile away. Arms crossed. Eyebrows raised. That “prove me wrong” look on their face. They are not there to browse, they are there to fact-check. ...